Client Questions

Why can’t I contact the owner directly?

BLACE is your advocate and support mechanism. We can’t help if we are are not privy to all your needs and involved in all communications.

How do I know if I need a permit? How do I know what permit to get? And how do I file for permits?

Generally, you need a temporary permit for gatherings over 74 people. BLACE has permitting experts and will advise when you need permits, then we will file for those permits on your behalf to allow for a smoother transaction. We’re here to help.

Why do you need so many details about my booking before I even see the space?

The more information we have up front, the less likely clients are to waste their time with listings that don’t fit their needs.

Why is it mandatory for me to provide so much information about my booking after signing my contract i.e. my list of vendors, my guest list, and my run of show?

The coordination process with real estate properties and event venues will be maximized if everyone has all the info they need with as much advance notice as possible

Is it mandatory for me to use your vendors?

You are only required to use union staff in buildings that mandate us to use that labor. Otherwise, you can use any vendor you wish so long as they meet that property’s requirements for insurance, etc. However, we can make great recommendations for vendors that can suit your needs.

What’s a COI and why do I need one?

C.O.I. stands for Certificate of Insurance. It is used to verify insurance coverage under specific conditions granted to listed individuals. This protects the landlord and his/her property from excessive damage. We can coordinate with insurance brokers that can grant you anything from 1-day to a full year policy.

What is a Venue Manager and why do I need one?

Venue Managers are BLACE representatives on the property with you during your rental. They have been trained to work within the property you’ve rented and are there to provide you with assistance in communicating your onsite needs to the property representatives. They are mandatory.

What are incidental costs? When might I expect to be charged for these?

Incidental costs are hard costs outside of the property rental fee. In some instances, certain hard costs are included in the property rental fee as one lump sum and in other cases, they are line itemized in addition to your property rental fee. These include but are not limited to cleaning, garbage removal, and HVAC.

When will I receive my security deposit back?

We return your security deposit after a post-rental evaluation has been done on the property to assess damages. This can be anywhere from 5 to 30 business days after the last day of your rental, depending on the property.

Landlord/Broker Questions

My security deposits range depending on the rental and the likelihood my space will be damaged.

Deposits range anywhere from 25% to 75% of the rental fee. You can start at 50% as your default with the option to increase or decrease as you wish.

What if I don’t want to provide general pricing details and prefer to price out each deal, on a case by case basis?

If you want to participate we will need a baseline price, but can consider flexibility in some cases.

Will working with BLACE be a staring on my property’s resources?

Our “on-boarding” process allows us to fully understand your requirements and the property’s regulations. This is the most strenuous part of working with us and it lasts a few days while we get all the information we need. From there, we’re good to operate on our own with minimal communications so you and your team have full transparency.

Will working with BLACE keep landlords/brokers from reaching my eventual goal of leasing my property long-term?

During our on-boarding process, landlords or brokers provide us with the lead time they’re comfortable with and each inquiry must be approved so there is no risk.

Can landlords and brokers still show the space while it’s being rented to a client?

Most certainly! We just ask that you give us a 24-hour warning so we can let our client know and of course, we ask that you avoid showing the space during “blackout” dates set by our client.

What happens if someone damages the property?

There are three ways:

  1. We require our clients pay a security deposit to cover damages
  2. We require a credit card authorization form with all signed contracts in case the damages go beyond the security deposit
  3. We require the client and all of its vendors to provide a Certificate of Insurance adding you and all your affiliates as additionally insured
Can landlords decide what bookings they will allow in their property?

Absolutely! You can approve or decline each one.

Why is the on-boarding process so detailed? Can’t BLACE bring landlords a lead first and get the  information they need about the property?

We cannot present a space to a client until we understand all of the landlord’s and building’s rules, regulations and space capacities and limitations.

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